WeRideKorea Aims to make the ordering process as user friendly and informative as possible. We Try to keep in touch with the customer uniti the order has been competed and the product delivered. We will happily try to accommodate special order requests and wholesale orders. If at any time during the ordering procees further assistance or information is needed please do not hesitate to contact [email protected]
Participants must be of legal age to consent to the terms and conditions of a weride tour or be accompanied by a guardian who may legally consent on behalf of the minor in question.Persons under the age of 15 may not be admitted on the tour. Persons with poor health, heart conditions, high blood pressure should not join the tour. All participants are responsible for their own safety, belongings and actions. Weride takes all prudent measures to assist in the safety of participants and their belongings however the liability ultimately rests with the participant.
Changes you make after submitting your booking request such as changing tour time, date, number of people, course, food options will always be considered and we will strive to accommodate them however the following terms act as a good guideline of our reasonable limitations and consideration:Changes may alter the cost of the tour. In this case (where changes are possible) the customer may be subject to additional charges. Changes less than 72 hours before the tour start time may not be accomodated Changes to Private/custom tours must be made more than 10 days before the tour date. Changes less than 10 days before the tour date may not be accomodated. Please be as sure as possible of your plans when you book.
Cancellations must be made to weride in writing via email, fax or mail. Cancellation fees may apply if tour booking expenses are incurred. Please note that weride cancellation fees usually increase as the tour date approaches.Cancellation less than 72 hours before the tour start time will be treated as a late cancellation and be subject to our late cancellation policy. Cancellations of Private/custom tours must be made more than 10 days before the tour date. Cancellations less than 10 days before the tour date may not be accomodated and may be treated as a late cancellation and be subject to our late cancellation policy. Weride does not process a refund for cancellations. The tour can be rescheduled or credit may be given if within the appropriate cancellation period. Weride will send notification during its normal business hours and no later than 24 hours after receipt. Due to time differences, cancellation notifications by weride may not be received by the operator until the next business day.
Late cancellation policy: No refund, no reschedule, no credit.
Some tours are subject to a minimum number of participants. Should a tour operator cancel a tour due to an insufficient number of participants, or any other reason, you are entitled to a refund of funds paid toward the tour or may have an option to apply those funds toward another tour. Weride will refund your payments within 5-7 business days. Weride will not cancel due to adverse weather unless it is categorised as extreme weather and represents a safety risk. In the event of rain, the tour will continue raincoats are available for purchase.Refunds
Weride has a strict no refund policy. If tours are cancelled in good time the dates can be rescheduled and/or credit can be recorded for use at a later date in your name. Exceptions to this rule are extreme circumstances such as death, injury or natural disaster that prevent the customer from attending the tour. Evidence must be provided and eligibility for refund is at the discretion of Weride. Weride will always strive to be fair to each customer and treat circumstances on an individual basis however our default position and rule is “no refunds”.
The responsibility of weride and/or our agents and representatives is strictly limited. weride does organize its own tours and has reasonable safety measures in place to prevent accident or injury however customers ride independently of the guide and many factors are beyond our control so as such weride assumes no liability for injury, damage, loss, accident, delay or irregularity which may be occasioned by through acts or defaults of any party engaged in conveying the passengers or in carrying out the arrangements of the tour.
By using the services of the suppliers or by submitting a booking request through weride, you agree that you will not hold weride and its agents or representatives liable for any accident, injury, costs, property damage, theft or personal loss. Any lawsuit arising out of the terms and conditions herein shall be governed by the laws of the country in which the tour operator has its primary place of business.
By submitting a booking request, you agree, warrant and covenant as follows: In consideration of the acceptance of this booking request, you hereby, for yourself, your heirs, executors, administrators and assigns, and anyone entitled to act on your behalf, release and discharge weride, its representatives, agents and employees, from any and all claims of injury or damages suffered by you as a result of your participation in or traveling to or from bicycle tours presented by weride or developed for you. You know that bicycle riding is potentially hazardous. You should not ride unless you are medically able and properly trained. You assume all risks associated with riding, including but not limited to, falls, contact with other participants, the effect of the weather, traffic, and conditions of the road, all such risks being known and appreciated by you. You realize that bicycling is a strenuous activity that requires proper physical conditioning. You hereby certify that you are in such physical condition and good health.
Every participant who is a member of a tour with weride has a personal responsibility to read and agreed to these terms and conditions before booking and or riding on our tours. The booking party will be asked to read, agree and sign these terms and conditions before tour commences. No person may ride unsigned and refusal to sign is categorised as a cancellation on the customers request. You assume all liability for individuals included on the booking form who are not members of your family.
Please note that most tour content is subject to change depending on factors such as weather condition, customer interest, the guide speciality. The information featured/advertised is an example of what may occur but may not 100% reflect the actual content and conditions on the tour day. Weride will always strive to deliver a wonderful experience and satisfy your expectations.
We can not stress strongly enough the importance of wearing a helmet on even the shortest, easiest ride. Weride will always provide helmets, it is the customers responsibility to use them and wear them correctly. Do not ride without a helmet!Water is provided by the tour operator. It is the customers responsibility to drink the water and stay hydrated.
Gloves are not provided by the tour operator. It is strongly recommended to bring and wear gloves during the tour. This will prevent discomfort during a minor fall. Basic gloves can be purchased in any convenience store for under 2 USD!
Participants should all wear appropriate clothing, namly flat sturdy shoes and socks above the ankles as well as clothing appropriate to the weather conditions. Customers will not be allowed to join a tour with in appropriate footwear (thongs, flip flops, loose fitting sandals, high heels, bare feet etc). Customers will not be allowed to join a tour with clothing that obstructs movement or rider visibility. Customers with inappropriate attire will be treated according to our late cancellation policy.
You are responsible for your personal health being up to the physical demands of the tour. If you have any questions about a tour’s level of difficulty, please ask us. You are also responsible for compliance with the laws of each country you visit, including all traffic regulations.
WeRideKorea sends order updates to keep you informed on the status of your order. If at any time during the procees further information is needed please do not hesitate to contact [email protected]
Please email and queries or difficulties regarding updating your account to [email protected]